Massively is a leader in AI-powered chatbot solutions for Zendesk. Answering questions quickly and accurately is just the beginning. Our chatbots automate tasks, triage customers, populate tickets and seamlessly hand over to agents when required. Massively’s focus on Smart Chatbots plus Real People to create conversations that delight is what sets us apart.
Our advanced patented platform combines optimal conversational design with powerful natural language processing (NLP) and Machine Learning (ML) to create chatbots that start smart and get better over time. Our platform can leverage your Zendesk Knowledge Base to answer questions and help your customers self serve.
We bring together world-class engineers, conversational design experts, bright creative minds and seasoned business leaders to ensure you get the right mix of skills working to build your solution.
Témoignages des utilisateurs
2 avis
Ieva Tubyte
Russ and Massively team were super helpful while helping us to built chatbot and complex flows. We are super happy to have found them, their service and response rate are very good and efficient. They are super responsive to all new requests and technical questions from our team :)
Anonyme
This was our first foray into AI chat. The onboarding team was excellent and helped us get the lion's share of our questions uploaded into the system. They got the first version of the bot up and running in the time frame they initially promised and we were live a week later. The interface to add/update questions and settings, review unanswered questions and merge questions meets all of the requirements we have, and so far, the chat bot is doing its job and actually helped us book a few consultations, which blew away my CEO. We highly recommend the Massively team and product.
Affichage de 2 notes sur 2