Hide Ticket Fields

Simply choose which ticket fields to hide from agents

Preview image of app
Preview image of app
Preview image of app

Détails de l’application

Fonctionne avec
Support
installations totales
500+
Auteur
SweetHawk
Version
3.0
Prix (USD)
Free

Les applications s'installent directement dans votre compte.

11 avis
Anonyme
28 days ago

I've been using it for years - simple and effective, delivers what it promises.

Melanie Hobman
over 2 years ago

Simple app that does just what we needed, triggers create the data for fields that cannot be changed by agents for reporting purposes.

Anonyme
over 3 years ago

The app's proposal is very good, but unfortunately we have cases of instability in which the hide field appears, for both admins and/or agents. We have around 700 agent licenses, and we are hiding only 2 fields. On different occasions, and not for any specific agent or for a specific group, this problem occurs.

Global Dominion Financing Inc.
almost 4 years ago

It was able to do what exactly we needed done - hiding fields which agents do not need to see to declutter the left panel. Amazing!

Anonyme
almost 4 years ago

I used it to hide two fields "assignee" and "group", but when I stopped using the app, the two fields did not reappear in manage ticket forms as available and I cannot use those fields to create new ticket forms! Now I am waiting for a solution from Zendesk. Do you know what causes the problem?

Developer Photo
Response from developer
almost 4 years ago

This app is actively supported. Please reach out to support@sweethawk.co for a resolution.

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