Time Tracking

The app is unable to forward 0 minutes to our timesheets application. If we type 0 min, it sends the latest value that was higher than 0, causing a lot of manual admin. Can this please be investigated as a priority?

There is no way to disable the time from starting as soon as you open the window and then It is not possible to edit a time already charged

There's currently a bug in this app (Zendesk don't make it easy to report a bug, so I'm reporting it here.) I'm getting the error: "Did you follow the installation instructions for this app and configure both required ticket fields to appear on every ticket form? If not, please see these instructions and go to your ticket forms management page to finalize the setup. [form name] [form ID] Total time spent (sec) (18698182011933) Time spent last update (sec) (18698182019997)" but the form it names *isn't the one used by the current ticket*. The one used by the current ticket is already correctly configured I've worked around this by adding those fields to the other form.

We just started using this app to track time on calls. So far so good. We've got one minor question, though. Is there no way to *not* track time after the ticket is solved? Our users often leave the ticket visible in their browser for some time after solving their ticket and that time does not need to be tracked.

If you need help setting up reporting you can see the article below. Dear Developers; This should be added to the App Overview page somewhere such as the "How to install" page: https://support.zendesk.com/hc/en-us/articles/4408825230490-Time-Tracking-app-Metrics-you-need-to-be-measuring HELP: We need to be able to report on agent time activity across any/all Ticket per day/week/month but the metrics dont seem to work unless a Ticket has been closed. Can you provide a report recipe for this?