The life of a customer support agent can be very glamorous: Mixing and mingling with a vast array of society, wearing fancy headsets, having the last word when it comes to problem-solving… Sarcasm aside, the truth is that sometimes the job is a bit repetitive. So whether you’re calling in for customer support or providing it, at least a few of these phrases are bound to sound familiar.
[Read also: Using support data to create marketing content that works]
Zendesk spoke with two Dutch Bros CX leaders about the importance of building strong customer relationships—one cup of coffee at a time.
Zendesk sat down with Jeff Shah, VP of Customer Care at The New York Times, to learn how his team solves problems for millions of readers around the world.
Zendesk sat down with Neo Financial’s Head of Experience, Shannon Burch, to learn how she’s scaling her CX operation while creating emotional connections—and building trust—with customers.
Zendesk chatted with Inovalon’s Associate Vice President of Customer Support, Brian Blumenthal, about the importance of giving teams the right tools to help customers.
